FAQ

Shipping

How long will my order take?
Orders are processed the same day and ship the next. Delivery is 7–10 business days to the United States and Canada, and 10–12 business days to Europe, the UK and Australia.

Do you charge for shipping?
Standard shipping is free worldwide. Faster options are available at checkout.

Will I get a tracking number?
Yes, by email as soon as your parcel is scanned by the carrier. You can follow it on our Track Your Order page.

Do you ship to my country?
We ship to the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand. If your country is not listed at checkout, email us and we will check.

Returns and refunds

What if I do not like it?
You have 60 days from delivery to return anything, for any reason. It needs to be in a condition we could reasonably resell.

How long does a refund take?
We process refunds within 2 business days of approving the return. Your bank usually takes another 3–10 days to post it.

What if it arrives damaged?
Send us a photo and we will replace it or refund you. You will not need to ship it back.

Orders and payment

Is my payment secure?
Payments are handled by Shopify's checkout, which is PCI DSS compliant. We never see or store your card details.

Can I change or cancel my order?
Yes, if you reach us before it ships — usually within a few hours of ordering. After that we can still help, but it becomes a return.

Will I be charged customs or duty?
For most destinations, no. Some countries apply import duty on parcels above a threshold. If that happens, the charge comes from your customs authority, not from us.

Contact

How do I reach you?
Through the chat on this site or by email. We answer within a few hours on business days.