Refund policy

60-day returns

You have 60 days from the day your order is delivered to request a return, for any reason. To be eligible, the item must be in a condition that allows resale, with any original packaging where practical.

How to start a return

Email hearthvise@gmail.com with your order number and what you would like to do. We will reply with instructions. Please do not send anything back before contacting us — returns sent without instructions may not be traceable to your order.

Damaged, defective or wrong items

If your item arrives damaged or is not what you ordered, send us a photo. We will replace it or refund you in full, and you will not need to ship it back.

Return shipping

For returns because an item was damaged, defective or incorrect, we cover return shipping. For change-of-mind returns, return shipping is at your cost.

Refunds

Once your return is approved, we process the refund within 2 business days to your original payment method. Depending on your bank or card issuer, it usually appears within a further 3–10 business days.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order.

Cancellations

You can cancel an order free of charge any time before it ships. Once it has shipped, the return process above applies.

Items that cannot be returned

Gift cards and downloadable digital products are not returnable. Items returned after 60 days, or in a condition that prevents resale, may be refused or refunded in part.

Statutory rights

Nothing in this policy limits rights you have under the consumer law of your country, including the EU and UK right to withdraw from a distance contract within 14 days of delivery.

Contact

Viktor Lobach
Vorobkevycha Street, Chernivtsi, 58000, Ukraine
hearthvise@gmail.com